TOMO's journey began from a moment of unexpected challenge. Seeking a secluded onsen experience in Tokyo, our founder reached out to the reliable American Express Platinum concierge service, only to be met with confusion at the mention of an 'onsen'. This incident, while minor, underscored a deeper truth about the allure of Japan: its profound uniqueness. Japan's charm lies in its deeply rooted local experiences, customs, and language, which can sometimes present a labyrinth for Western travellers accustomed to different conveniences.

Recognizing this, TOMO was created to provide the specialized support necessary for travellers to explore Japan with the same ease and confidence they would find anywhere else in the world, embracing its rich culture fully.

The heart of TOMO lies a unique and signature approach, a blend of our deep-seated expertise in Japan's rich tapestry and the distinct preferences and decisions of our discerning Western clients. Our methodology is designed for those who value the profound insights, comfort, and efficiency we bring to their Japanese journey, understanding their investment is met with unparalleled service.

Understanding You: Our journey together begins with a profound exploration of who you are. Your motivations for visiting Japan, your personality, what you seek and cherish in travel, and what you find rewarding. We believe that while Japan is the destination, it's the journey that truly enriches.

Deep Research and Curation: Armed with an understanding of your unique self, we delve into meticulous research, crafting categories and themes for your travels. Whether it's a day immersed in the solemn beauty of temples complemented by traditional dining or an opulent escapade of shopping and fine dining, we create days themed around aspects of Japanese culture for a full, rich experience.

Tailored Tempo and Themes: Our approach considers the ebb and flow of travel dynamics. A night exploring vibrant bars and clubs is thoughtfully followed by a day of relaxation and wellness. This attentiveness to the tempo of your trip, matched with your personality, ensures a travel experience that resonates deeply and personally.

In essence, TOMO's methodology is a harmonious fusion of our mastery of Japan with your individuality, preferences, and the realities of travel. It's about creating a journey that's not just seen but felt, ensuring every moment is a step through the profound substance of travel. With TOMO, you're not just visiting Japan; you're experiencing it in a way that's exclusively yours.